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Cookies and tracking software

1. About this Cookie Policy

1.1 This Cookie Policy governs the use of cookies and social media plugins on the website of Ideal Standard and its affiliates (hereinafter “the Website”).

1.2 Cookies are small text files which are stored on a device’s hard drive and which contain certain information and sometimes personal data. Social media plugins are small pieces of software developed and provided by social media service providers, which add social media integration when built into the Website.

1.3 If you want general information about how we process your personal data other than through cookies and social media plugins, including in relation to your communication with us via e-mail, phone, fax and social media and in relation to any order or purchase, please see our Privacy Policy.

1.4 By continuing to use the Website after having been informed of the use of cookies and you acknowledge that you have read and accept this Cookie Policy.

2. In general

2.1 Your personal data are processed by Ideal Standard International NV, having its offices at 1930 Zaventem, Da Vincilaan 2, registered with the Crossroad Bank of Enterprises under the number 0891.422.179, and its affiliate companies of the Ideal Standard Group (hereinafter “we”, “us”, “our”, “Ideal Standard”). You can contact us via e-mail at

2.2 A reference in this Cookie Policy to certain laws or regulations also includes any change, replacement or annulment of these laws or regulations, including any related executive decisions.
2.3 We reserve the right to modify, change or amend this Cookie Policy from time to time at its own discretion. Such modification, change or amendment will be communicated via the Website. Your use of the Websites constitutes acceptance of our Privacy Policy at all times.

3. What is in a cookie

A cookie is a simple text file that is stored on your computer or mobile device by a website's server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what's in your shopping basket.

4. How do we use cookies

We use ''cookies'' and other types of tracking software in order to personalise your visit to our Sites and enhance your experience by gaining a better understanding of your particular interests and customising our pages for you.

We may use the information provided by cookies to analyse trends, administer the Sites, or for research and marketing purposes to help us better serve you. No information which personally identifies you will be collected through the cookies.

Our Sites require the use of cookies in order to work at their best. If you do not wish there cookies to be used, then please note that you may not experience our Sites working to their best effect.

5. What cookies do we use and what for?

The Identity cookie is used to allow you to sign in to Ideal Standards website. If you ticked 'Remember Me on this computer' this cookie will remain on your computer for up to 24 hours. Until that time, you'll remain signed in to Ideal Standards website. If you didn't tick 'Remember Me', this cookie will be removed when you close your browser session.

Google Analytics
From time to time some ISI online services, including mobile apps, use Google Analytics. This is a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate use of those services and compile a report for us.

Opt-out of Google Analytics cookies.

These independent measurement and research companies, based in the US, gather data regarding the visitors to ISI sites on our behalf using cookies, log file data and code embedded in our sites. ISI uses this information to help improve the services it provides to its users. To opt-out of receiving these cookies from these companies, click the links below:

Opt-out of Nielsen/NetRatings cookies.

6. How can I stop my machine receiving cookies?

You can set your browser to notify you before you receive a cookie so you have the chance to accept it and you can also set your browser to turn off all cookies. The website (run by the Interactive Marketing Bureau) contains step-by-step guidance on how cookies can be switched off by users.

7. To whom we send your personal data

5.1 We rely on third party processors to provide you our Website and to process your personal data on our behalf. These third party processors are only allowed to process your personal on our behalf upon our explicit written instructions.

5.2 We warrant that all third party processors are selected with due care and are obliged to ensure the safety and integrity of your personal data.

5.3 We may share your personal data with other entities within the Ideal Standard Group. However, we will ensure that all Ideal Standard entities will take due care that all processing of your personal data is in line with what is set out in this Privacy Policy.

5.4 We do not send your personal data in an identifiable manner to any other party than the ones mentioned in Articles 5.1 and 5.2 without your explicit permission to do so. However, we may send anonymised data to other organisations that may use those data for improving products and services as well as to tailor the marking, displaying and selling of those goods and services.

8. Location and transfer

6.1 We process your personal data within the European Economic Area (EEA). However, in order to process your personal data for the purposes outlined in Article 4 above, we may also transfer your personal data to other Ideal Standard entities or to third parties who process your personal data on our behalf outside the EEA. Each entity outside the EEA that processes your personal data will be bound to observe adequate safeguards with regard to the processing of your personal data. Such safeguards will be the consequence of:

• The recipient country having legislation in place which may be considered equivalent to the protection offered within the EEA; or
• A contractual arrangement between us and that entity, such as an agreement based on the European Commission’s Standard Contractual Clauses.

6.2 We may transfer anonymized and/or aggregated data to organisations outside the EEA. Should such transfer take place, we will ensure that there are safeguards in place to ensure the safety and integrity of your data and all rights with respect to your personal data you might enjoy under applicable mandatory law.

9. Quality Assurances

7.1 We do our utmost best to process only the personal data which are necessary to achieve the purposes listed under Article 4 of this Privacy Policy.

7.2 Your personal data are only processed for as long as needed to achieve the purposes listed under Article 4 of this Privacy Policy or up until such time where you withdraw your consent for processing them. Note that withdrawal of consent may imply that you can no longer use the whole or part of the Website. We will de-identify your personal data when they are no longer necessary for the purposes outlined in Article 4, unless there is:

• an overriding interest of us, or any other third party, in keeping your personal data identifiable;
• A legal or regulatory obligation or a judicial or administrative order that prevents us from de-identifying them.

7.3 You understand that an essential aspect of our marketing efforts pertains to making our marketing materials more relevant to you. We do this by customising your unique profile based on relevant characteristics as outlined in Article 3 of this Privacy Policy and then uses this profile to provide you with communications, promotions, offerings, newsletters and other advertisements about products and services that may interest you.

7.4 We will take the appropriate technical and organisational measures to keep your personal data safe from unauthorized access or theft as well as accidental loss, tampering or destruction. Access by our personnel or its third party processors will only be on a need-to-know basis and subject to strict confidentiality obligations. You understand, however, that safety and security are best efforts obligations only which can never be guaranteed.

7.5 If you are registered to receive communications, promotions, offerings, newsletters and other advertisements via e-mail or other electronic communication channels, you can change your preferences for receiving such communications, promotions, offerings, newsletters and other advertisements by clicking on opt-out link provided in such communications.

10. Your Rights

Right to access your data
8.1 You have the right to request access to your personal data processed by us pertaining to you. We reserve the right to charge an administrative fee for multiple subsequent requests for access that are clearly submitted for causing nuisance or harm to us. Each request must specify for which processing activity you wish to exercise your right to access and must specify to which data categories you wish to gain access to.

Right to correct your data
8.2 You have the right to ask that any personal data pertaining to you that are inaccurate, are corrected free of charge. If a request for correction is submitted, such request shall be accompanied of proof of the flawed nature of the data for which correction is asked.

Right to withdraw consent
8.3 You have the right to withdraw your earlier given consent for processing your personal data, in which case Article 7.2 will apply.

Right to erase your data
8.4 You have the right to request that personal data pertaining to you be erased if they are no longer required in light of the purposes outlined in Article 4 or if you withdraw your consent for processing them. However, you need to keep in mind that a request for erasure will be evaluated by us against:
• Overriding interests of us or any other third Party;
• Legal or regulatory obligations or administrative or judicial orders, which may contradict such deletion;
• For the establishment, exercise or defence of legal claims.

Instead of deletion you can also ask that we limit the processing of your personal data if and when (a) you contest the accuracy of that data, (b) the processing is illegitimate or (c) the data are no longer needed for the purposes listed under Article 4 but you need them to defend yourself in judicial proceedings.

Right to oppose the processing of your data
8.5 You have the right to oppose the processing of personal data if you are able to proof that there are serious and justified reasons connected with his particular circumstances that warrant such opposition. However, if the intended processing qualifies as direct marketing, you have the right to oppose such processing free of charge and without justification.

Right to obtain a copy of your data
8.6 You have the right to receive from us in a structured, commonly used and machine-readable format the personal data you have provided to us.

Where to exercise your rights
8.7 If you wish to submit a request to exercise one or more of the rights listed above, you can send an e-mail to or if available, you could use the contact form provided in this Website. Such request should clearly state which right you wish to exercise and the reasons for it if such is required. It should also be dated and signed, and accompanied by a digitally scanned copy of your valid identity card proving your identity. If you use the contact form, we may ask you for your signed confirmation and proof of identity.
We will promptly inform you of having received this request. If the request proves valid, we shall honour it as soon as reasonably possible and at the latest thirty (30) days after having received the request.
Where to file complaints

8.8 If you have any complaint regarding the processing of your personal data by us, you may always contact us via If you remain unsatisfied with our response, you are free to file a complaint with the competent data protection authority.