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Guarantee

Guarantee

Our guarantee is offered on all products that have been used in the manner for which they were intended, and does not apply to any products that have been misused or abused in any way. Products must be installed and cared for in line with our fixing instructions and local water byelaws. In the unlikely event the product fails within the guarantee period, we offer a free replacement or replacement part (or nearest equivalent). Liability is limited to individual products and does not cover consequential loss or damage on installation.

The guarantee time starts from the date of purchase:

  • All ceramic products are guaranteed for 25 years.
  • All acrylics products – acrylic bathtubs and shower trays are guaranteed for 25 years.
  • Acrylic bath panels are guaranteed for 2 years.
  • Whirlpool bathtubs and systems of whirlpool bathtubs (including electronic mechanical parts and accessories) are guaranteed for 2 years. For the acrylic sheet we guarantee for 25 years, as mentioned above.
  • Showers enclosures, wetroom panels and bath screens, are guaranteed for 2 years.
  • Bathroom and Kitchen Mixers, are guaranteed for 5 years.
  • WC seat & covers and their spare parts are guaranteed for 1 year.
  • Cistern (flusher) mechanisms are guaranteed for 1 year from date of purchase.
  • Wall-mounted (built – in) cisterns (flushers) and plastic exposed tanks are guaranteed for 2 years.


Conditions

  • Proof of purchase is required in the event of a claim. Is it advisable to keep the purchase receipt. The guarantee is transferable. It is valid for the product and not the purchase and can be transferred to the new owner.
  • The product must have been installed, used and cared for in accordance with our Instructions for installation and care. In addition, the products must have been installed in accordance with good plumbing practice.
  • Where we are satisfied that a defect has arisen because of faulty manufacturing or materials we will, at our option, repair or replace the product free of charge to you. If we choose to replace the product and we no longer manufacture the identical model we will replace it with the nearest equivalent in our then current range.
  • This guarantee does not apply to general wear and tear or where, in our opinion, the product has been modified, misused, neglected or or accidentally damaged.
  • This guarantee does not cover consequential damages or loss
  • This guarantee does not cover damage and or malfunction caused by inappropriate cleaning (please refer to our recommended care and maintenance guidelines)
  • Mildew build up, the effects of lime scale and corrosion are not covered under this guarantee.
  • Glass breakage and any consequential damage. (All glass used conforms to EN12150-1 where applicable). Breakage of glass is not covered by the guarantee as glass by its very nature can shatter.

Ideal Standard pursues a policy of continuing improvement in design and performance of its products. Therefore, we reserve the right to alter the specifications of a product without prior notice.
Furthermore, Ideal Standard reserves the right to discontinue and withdraw any product during the year of validity of the year’s product catalogue, without any prior notice.