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FAQ

Bathroom Planning

1. Is there a fast and easy way to renovate my bathroom?

You can liven up a tired looking bathroom without major renovation works by easily updating the mixers and bathroom accessories, and perhaps by replacing your old bathtub with a spacious showering area. Banish the clutter with a bigger storage unit or update your shower with a simple to fit shower totem. A full renovation is of course more involved, but Ideal Standard makes it easier, with coordinated products for every part of the bathroom, that match beautifully to transform your bathroom space.

2. Does Ideal Standard offer solutions for any bathroom?

Ideal Standard recommends a wide variety of products that will allow you to create your ideal bathroom for every style and budget.  From minimal contemporary designs up to more classic designs, and from basic up to luxury products, in Ideal Standard you can explore any option.

3. Is it possible to combine products that belong to different ranges?

Absolutely, yes. But remember to consider the importance of the design characteristics of each piece. In our brochures you will often find complementary products from other ranges.

4. What kind of support can I expect when planning my bathroom?

Regardless the bathroom project, Ideal Standard aims to be you “ideal” partner. Ideal Standard offers you a range of services that make your business life easier and your customer's life happier. Our dedicated specialist sales support teams, aftercare service and full product guarantees make us the most reliable choice. Our project expertise and management specialists ensure each project on time and on budget. Innovation, environmental responsibility, safe and easy installation and maintenance define our products and make your business distinctive.

Maintenance

1. Ceramics – cleaning and caring DOs and DONT’s

Product Care - Ceramics - basins, toilets and shower trays.

All products manufactured and supplied by Ideal Standard are designed to provide many years of reliable usage, provided they are maintained and cared for. Our recommendations to keep them looking their best are as follows:

Dos

  • Do clean regularly after use to stop a build up of dirt and scale.
  • Do use warm soapy water, cream or liquid cleaner and avoid harsh bleach based products. But ensure cleaners are wiped clean with soapy water.
  • Do fix dripping taps – as this can prevent stains and the build up of limescale.
  • Occasional use of mild bathroom limescale removers can help if used in accordance with manufacturers' instructions. Rinse well with plenty of water immediately after use.


Don'ts

  • Don’t put bleach in the cistern - this can damage the internal fittings. You can of course use it in the toilet bowl itself.
  • Don’t leave strong cleaners or bleach in the WC overnight.
  • Don’t mix different cleaners in the WC - they can react to give off poisonous gases.

2. Acrylic bathtubs and shower trays – cleaning and caring DOs and DON’Ts

Product Care - Acrylic baths or shower trays, plastic bath panels

All products manufactured or supplied by Ideal Standard are designed to give many years of reliable service provided they are maintained and cared for. Our recommendations to keep them looking their best are as follows:

Dos

  • Do clean regularly after use to stop a build up of dirt and scale.
  • Do use warm soapy water and mild cleaners suitable for acrylic surfaces (available also in Ideal Standard) and rinse thoroughly after cleaning.
  • Do fix dripping taps – as this can prevent stains and the build up of limescale.
  • Minor scratches and abrasions can be polished out with a mild polishing compound.
  • In the unlikely case of a deep scratch from a sharp object you can repair the acrylic surface with the Ideal Standard reparation kit. Please contact the Ideal Standard Middle East customer service.


Don'ts

  • Don’t leave soap or shampoo pools – these can cause permanent stains.
  • Don’t leave cigarettes/flames near by.
  • Don’t use household or commercial cleaning chemicals - a range of products such as paint stripper, nail varnish remover, household bleach, perfume, aftershave or strong disinfectant can cause damage.
  • Don’t use any scouring products.
  • The use of aromatherapy oils in the bath should not affect the acrylic surface as the water heavily dilutes the oils, but leaving the oil container on the side of the bath can damage the surface if left in contact for long periods of time.

3. Shower Enclosures - What is Click and clean? What is Idealclean?

  • Click and Clean. The lower wheels and panels can be released to expose them for thorough cleaning. The Panel then easily clicks back into position to ensure a watertight seal.
  • Idealclean for glass that’s easier to clean and stays cleaner for longer, reducing cleaning time by up to 90%

4. Bathroom and kitchen fittings – product cleaning DOs and DON’Ts

Dos

  • Do clean regularly after use to stop a build up of dirt and scale.
  • Do clean with warm water with a few drops of washing up liquid, rinse well and dry with a soft dry cloth.
  • Occasional use of mild bathroom limescale removers can help if used in accordance with manufacturers' instructions. Rinse well with plenty of water immediately after use and then clean and dry as above.


Don'ts

  • Don’t use household chemicals – a range of products such as paint stripper, nail varnish remover, household bleach, perfume, aftershave or strong disinfectants can cause damage.
  • Don’t use cream cleaners or scouring products.
  • Don’t scratch the surface – scratches can be a source of corrosion.

5. Bathroom furniture – product cleaning DOs and DON’Ts

Dos

  • Do wipe down all bathroom furniture with a damp cloth and dry carefully.
  • Do wipe spilt liquids up immediately using a clean dry cloth.
  • Do take care when cleaning bathroom furniture with integrated lights or other electric parts, to avoid direct contact with water or moisture


Don'ts

  • Don’t use any solvents or abrasive substances when cleaning.
  • Don’t pour or throw water directly on bathroom furniture. You may cause water absorption and damage.

6. Shower enclosures – product cleaning DOs and DON’Ts

Dos

  • Do clean your shower door after every use, by wiping down all the glass and metal parts with a soft cloth and removing any residual water. This will help avoid limescale build up, especially in hard water areas. Built up limescale can be difficult to remove.

 
Don'ts

  • Don’t clean with gritty or abrasive products, as they will destroy the surface coating or protection.
  • Don’t use powder detergents. Liquid detergents may be used if they are free of alcoholic substances.
  • Don’t use products such as ammonia, acetone, and alcohol as they will permanently damage the shower enclosure. Care should be taken to avoid contact with strong chemicals such as organic solvents and strippers.

After Sales

1. What is the warranty on Ideal Standard products?

All our products have guarantee. Our confidence in the quality and reliability of Ideal Standard products enables us to guarantee many of them for 25 years (Ceramics & Acrylics). For full details of the terms and conditions of our guarantee please see our Guarantee.

2. I have a specific product maintenance or care query that isn't covered here

For all product maintenance / care queries please refer to the Ideal Standard After Sales Service and your local Ideal Standard distributor.

Product / Technical

1. What are the benefits of using a mixer tap?

All Ideal Standard mixers are equipped with the ceramic disk technology, which was invented and patented by Ideal Standard in the ‘70s, ensuring top quality mixers and long life usage. The Click cartridge applied from the most economic up to the luxury mixers, provides 50% water saving, by moving the lever in the middle position. Many Ideal Standard mixers include a factory fitted 5 litre per minute flow regulator or the regulator can be supplied separately as a spare part. It will reduce your water consumption by a significant percentage. Simply replacing your old tap with a new mixer which will allow you to use significantly less water, while delivering the water at just the right temperature for your needs.

2. Shower Enclosures - What is Click and clean? What is Idealclean?


  • Click and Clean. The lower wheels and panels can be released to expose them for thorough cleaning. The Panel then easily clicks back into position to ensure a watertight seal.
  • Idealclean transparent glass coating available in all Ideal Standard Shower enclosures makes cleaning easier. The glass stays cleaner for longer – reducing water stains, reducing cleaning time by up to 90%.


Water Saving

1. What are the available solutions for reducing water and energy consumption?

Water is the most valuable resource on Earth. It is therefore crucial for us to learn how to manage our water requirements responsibly. Ideas to reduce your household water usage include:

  • Most Ideal Standard cisterns are equipped with a dual flush mechanism that allows for two different levels of flush, the full 3 or 6 litres as well as a smaller 2.6 or 4 litre flush.
  • Ideal Standard mixers fitted with Click Technology mechanism reduce the water flow by 50% when the handle is in the halfway/click position. Water flow can of course be increased to the full if required. By choosing Ideal Standard mixers with Click Technology mechanism, you have the ability to determine the maximum water temperature, for increased safety and further energy saving.
  • Installing a flow regulator on your basin, bidet or kitchen tap will restrict the maximum flow of water to 5 or 6 l/min, no matter what the water pressure will be. The regulators in most of the Ideal Standard mixers are either factory fitted or can be supplied separately by Ideal Standard as a spare part.
  • All Idealrain Hand showers include a factory fitted 8lt/min regulator and all Idealrain head showers include a factory fitted 12lt/min regulator. Thus saving water resources without compromising on your showering experience.
  • Ideal Standard thermostatic fittings allow you to quickly and safely customise your chosen water temperature and set a maximum safe limit of 40oC.

General

1. Is there a factory outlet?

Our products are sold through the Ideal Standard distributors all over Middle East & Gulf area.

2. Where can I get information about the prices of Ideal Standard product?

Please refer to your local Ideal Standard distributor.

3. Is there an After Sales Department?

Yes, you can contact the Ideal Standard After Sales Service department or the local Ideal Standard distributor.